We are starting off with another interview for the series “A MOMent with” . I’m proud to bring you Stephanie Fancher Osler. One of the fun things about A MOMent with interviews allows is me to be able to share new businesses I hadn’t heard of with you. Before you ask me if this is what I’mdoing this morning the answer is yes.
Stephanie Osler introduces us to Luminess. I have a question for you have you heard of Luminess Home of Airbrush Makeup. If so have you used Luminess? If you have used Luminess what did you think about Luminess and the products they sell and why did you feel that way?
1) Tell me how you got involved in your business
I’ve been an RN for 22 years, working every shift imaginable. Although, now I have 3 kids all involved in activities every night of the week and most weekends. M husband and I desperately needed a change. We decided it was time for me to do something more flexible where I could be available to manage the mid afternoon school pick up and activity drop offs. I started in another MLM company, and then my sister in law approached me with Luminess which I love because I was new to MLM, but this is an established 21 year old company.
2) What does a typical day look like as in the life of someone who runs their own business?I spend the day checking and returning emails, checking Facebook, and Instagram posts. I make phone calls to check in with people I have given samples to, or to people that have asked about different products. I also work on making and keeping a budget. I spend time designing creative advertisements. I research and work hard to stay up to date on new products.3) What attributes does someone need to have in order to be really successful in this position?People skills. The ability to network and get their products out there without harassing everyone you know.
4) What are the biggest challenges that someone in this position would face?Getting people to see the quality of your products and what they can do for them.
5) What did you do before you started your business?I was a RN6) Please tell us about your business, the products you offer?
Luminess has been around for 21 years. It is a $2 billion/21 yr company. Luminess just released their products to MLM at the beginning of 2017. There are currently less than 800 reps nationwide. We sell airbrush makeup, other cosmetics, and skin care.
7) What is your favorite part about working from home?Being able to be there with my children before and after school, with my husband at night, and at activities at school during the day and on weekends without feeling like I am letting people down by being off work. I can do all of this with a mobile phone or laptop, so, I can always be available to work while still being with my family.
8) What can you tell me about your new products or plans for growth?Luminess Skin Care lines are new, and selling like hotcakes. Our growth plan is to grow Luminess as an MLM and become an international company.
9) What do you feel is your greatest sales accomplishment and when/why did it happen?I don’t think I can point out just one. Every time someone tells me how much they love Luminess and how Luminess makes them feel better about herself, giving them more confidence, feeling sexier….everyone of those things is an accomplishment.
10) How do you balance client expectations versus real expectations? How do you handle it when they are too high?Unfortunately, if you strive to make everyone happy, then no one is happy. Setting the clients up for miracle results just to get a sell is usually what leads to unrealistic expectations from them.
11) Pretend I’m a prospect and give me an example of a pitch of a product or service you are selling.Are you tired of cleaning your makeup brushes, or using old dirty makeup brushes because you don’t take or have the time to clean your makeup brushes ?Have acne, wrinkles, discolored skin you want to cover without wearing makeup that looks caked on?The airbrush system is just what you need to help with all that. With airbrush, you never have to touch your face with old, dirty brushes. You look radiant from morning to night. Because our makeup doesn’t seep into your skin, and it doesn’t clog your pores. Try it out today. If you aren’t happy, just let us know within 30 days for a full refund.
12) How do you keep up to date on your target market?Magazines, Internet, Facebook, Instagram
13) Tell Us about Luminess, how Luminess started, and the products you offer.Luminess was originally started and only available through tv offers. We offer cosmetics and skin care.
14) What is the best seller of your products?Lip Stains
15) How do you feel Luminess product or services can benefit others?Luminess saves you time and money with quality makeup and skin care that helps to clear acne and reduces our skin imperfections from the damages done by time and the environment.
16) What are some of your favorite questions to ask a potential client or customer?Do you want to save time and money on your skin care and makeup?Do you want to look younger, sexier?Do you want to have a new found confidence every time you walk into a room?
17) What role does Social Media play in your selling processIt’s a tool to get your company name and product out to more people faster.
18) How do you handle irate clients/customers?Be understanding, listen to what they are saying.If you can help them with using the product differently for better results, than offer to help them through video chat, etc….. If they just don’t like the product, call customer service to get them their refund.
19) What’s worse not reaching a goal every month or not having happy customers?
Not having happy customers
20) If you were a potential client/customer what would you want to hear about Luminess business, products or services.
How long Luminess has been around, the key ingredients of the products, what sets them aside from others, the compensation plan, how many other reps am I competing with to sell the same products.
21) Do you have a website? if so please post it.
22) Do you have photos of products so others can view what you offer?
yes
23) Please tell us anything you feel is important for others to know about Luminess business or services. Feel free to share any information that might help others decide to join you or purchase from you.
Luminess is a stable $2 billion/a year, 21 year old company with less than 800 reps nationwide. All the products are developed by our founder, a dermatologist that developed Aquaphor. All the products are scientifically based to provide you with the best results.
24) How can someone contact you if they are interested in a service or product you offer?
25. Is there anything else you would like to add about your business, services or products?
Not at this time.
I hope you enjoyed “MOMent with STEPHANIE OSLER”. If you enjoy these interviews and have a business or blog you would like to have featured Please contact either myself or Renee Davis Brown to get your business featured on our sites. Because Black Friday is right around the corner so it’s the perfect time to be seen.
Thank you,
Glenda, Charlie and David Cates
