Lets Meet Kelly Walsh-McHugh with Arbonne. I have used Arbonne in the past and I even used to sell these products and at times I wish I still did. As they have a line for newborns I would be able to purchase for Elijah.
1. Tell me how you got involved in your business?
The art teacher at the school I currently work at invited me to a presentation. I was looking for something to supplement the pay cut I had taken with my teacher’s salary. After becoming educated about what is and isn’t in the products our country allows on the shelves, becoming a consultant was an easy choice because I, not only now had another source of income, I also could afford pure, safe, and beneficial products because I shop at my own store.
2. What does a typical day look like as in the like of someone who runs their own business?
Days vary depending upon what activity you have going on. A typical weekday/night would include working as a teacher during the day and then coming home and having dinner with the family. If there was an event scheduled I would then attend that, usually from like 7-8:30 or so. If no event is scheduled then I would spend some time making calling, placing orders, following up, etc. for maybe 30 minutes or so after the kids are in bed as needed. A typical weekend usually includes keeping up with my six-year old’s busy social calendar. I lay out our family obligations first, and then book events around that.
3 What attributes does someone need to have in order to be really successful in this position?
To be successful, you need drive and determination. If you want this to be a business, you must treat it that way. It’s also important to be coachable. Take advice from your upline and follow the system for success that has already been put in place. There is no need to reinvent the wheel.
4. What did you do before you started your business?
I have been teaching for over 15 years.
5. Please tell us about your business, the products you offer?
6. What is your favorite part about working from home?
I currently work this alongside my full-time job. My future goal is to make Arbonne my full-time job so that I can be home with my children and give back to the community.
7. What can you tell me about your new products or plans for growth?
8. What do you feel is your greatest sales accomplishment and when/why did it happen?
9. How do you balance client expectations versus real expectations? How do you handle it when they are too high?
10. Pretend I’m a prospect and give me an example of a pitch of a product or service you are selling.
11. How do you keep up to date on your target market?
12. Tell Us about your company, how it started, products you offer.
13. What is the best seller of your products?
I would have to say that our nutrition products and the program are very popular for customers of all ages. We recently launched essential oils which is a favorite, and the bread and butter of the company is our anti-aging skincare.
14. How do you feel your product or services can benefit others?
15. What are some of your favorite questions to ask a potential client or customer?
16. What role does Social media play in your selling process?
17. How do you handle irate clients/customers?
To be honest, I have not run into this problem thus far in the two years I have been with the company. If anyone is unhappy with a product, Arbonne always is willing to issue a refund in that first month. If a product is defective, Arbonne will send a replacement no questions asked.
18. What’s worse not reaching a goal every month or not having happy customers?
Not having happy customers. It is important to me that clients are not only happy with their purchases but also that the products are working for them. Every client is unique, with different needs. What works for one person may not work for the next. I want to make sure that each client is matched with the products that will best serve his or her needs.
19. If you were a potential client/customer what would you want to hear about your business, products or services?
I would want to know that this company has been in business for over 37 years. From Day 1 we have been gluten-free and vegan, even before the world really knew what that meant. Our founder believes that empowering women will change the world and so he designed this company to be something that would allow women to not have to sacrifice time with their family in order to go to work. Arbonne is an extremely generous company that really works hard to give back to their customers and consultants.
20. Do you have a website? if so please post it
Yes my website is kellymchugh.arbonne.com
21. Do you have photos of products so others can view what you offer?
Absolutely. We have an online catalog that you can check out at
22. Please tell us anything you feel is important for others to know about your business or services. Feel free to share any information that might help others decide to join you or purchase from you.
23. How can someone contact you if they are interested in a service or product you offer?
My email is kmchugh8@yahoo.com and my contact number is 201-240-3229. You can call or text.
24. Is there anything else you would like to add to your business, services or products?
I hope you enjoyed getting to know Kelly and her company. If you enjoy these interviews Please let me a comment and let me know. If you would like to schedule your own interview contact either Renee Brown or myself.
Thank you,
Glenda, Charlie and David Cates
